IT Services for Hotels
& Tourism on Reunion Island
Hotels, tourist residences, B&Bs and guesthouses — your IT must support continuous operations, seasonal peaks and compliance requirements. PMS, guest Wi-Fi, Channel Manager and CCTV can be scoped under a written contract.
Hospitality IT can include PMS, guest Wi-Fi, POS systems, backups and seasonal support. ECLAUD IT can scope these services for a property after reviewing the systems, sites and operating constraints.
Why does your hotel need a hospitality-specialist IT provider?
A hotel never closes at 6 pm. The PMS runs continuously. The Channel Manager synchronises availability with Booking.com and Expedia in real time — a desynchronisation means overbooking or rooms sitting empty. The Wi-Fi must handle 200 simultaneous connections during peak season. POS systems process card payments. All of this has to work — including on a Friday night at 10 pm.
The typical situation we encounter: a generalist technician who installed the Wi-Fi, but the captive portal is not compliant with Decree No. 2006-358, logs are not being retained, and the guest network is not separated from the PMS network. Legally, that is a problem. Technically, it is a security flaw. And the technician has no idea what a Channel Manager is.
"The integration between the PMS and the Channel Manager enabled a 25% increase in revenue through real-time distribution optimisation."— Misterbooking × SiteMinder case study, Boutique Hotel Entraigues
What Wi-Fi, GDPR and PCI-DSS obligations apply to hotels?
Wi-Fi — Legal traceability
Wi-Fi connection logs must be retained for 1 year by law (Decree 2006-358). Captive portal with explicit GDPR consent. Guest network / operational network separation. CNIL penalties for non-compliance.
GDPR — Hotel guest data
The PMS centralises passports, card numbers, emails and stay preferences. Right of access, rectification and erasure are mandatory. Explicit consent required for email marketing. CNIL notification within 72 hours in the event of a breach.
PCI-DSS — Payment security
Every establishment that accepts card payments must comply with PCI-DSS standards. This covers payment terminals, the PMS (if card data is stored) and the Wi-Fi network (isolation).
Which PMS and Channel Managers suit a hotel on Reunion Island?
The PMS is the nervous system of your property. We know these platforms well — their strengths, their technical limitations, their backup modes and the common friction points when connecting them to OTAs. The goal is to ensure your management tool is never the reason a room goes unsold or a check-in gets blocked.
| Software | Type | Profiles |
|---|---|---|
| Amenitiz | All-in-one PMS (PMS + Channel Manager + Booking Engine) | Independent hotels, B&Bs and guesthouses — current pricing to verify with the vendor |
| Misterbooking | French cloud PMS + native Channel Manager | Hotels in France, hospitality SMEs — pioneer of cloud hotel management in France |
| Mews | Next-generation cloud PMS | Hotels with 50+ rooms, chains — rated 92% on HotelTechReport |
| Oracle OPERA Cloud | Enterprise cloud PMS | Luxury hotels, large groups, resorts |
| SiteMinder | Multi-OTA Channel Manager | Distribution on Booking.com, Expedia and Airbnb — current pricing to verify with the vendor |
How to manage Wi-Fi, POS systems and CCTV in a hotel?
The PMS is the visible part. But hotel IT also means everything running in the background: the Wi-Fi your guests use the moment they arrive, the restaurant POS, the security cameras, the internal network that nobody sees but that carries everything else. We manage the whole stack — not just the servers.
Booking.com / Expedia Extranet
OTA (Online Travel Agency) management. PMS ↔ Channel Manager ↔ OTA interconnection can be included after compatibility, responsibilities and acceptance tests are scoped.
Hotel Wi-Fi (Cisco Meraki / Netgear)
Multi-site Wi-Fi network with a GDPR-compliant captive portal, guest/internal network separation, connection logs retained for 1 year. QoS to guarantee operational bandwidth even during peak season.
POS / Payment terminals (SumUp, Lightspeed)
Restaurant and bar POS systems can be integrated with the PMS. Installation, maintenance and security hardening are included only when written in the contract.
IP CCTV (Hikvision, Dahua)
IP cameras with NVR recording, secure remote access. CNIL compliance for video surveillance in establishments open to the public. Image retention limited to 30 days.
What does our managed IT service for hotels include?
PMS & Channel Manager
Installation, configuration, PMS ↔ OTA interconnection, reservation data backup, dedicated hospitality support.
Professional Wi-Fi
Captive portal compliant with Decree 2006-358, network separation, 1-year logs, peak-season sizing. Cisco Meraki or Netgear Pro.
Security & CCTV
IP cameras, NVR, secure remote access. CNIL compliance for signage and image retention. FortiGate firewall.
Seasonal support options
Support hours, on-call periods, response targets and on-site service area are defined in the SLA.
Backup & disaster recovery
Encrypted PMS backup, local and cloud options. Recovery targets and any offline mode are defined after the critical systems are mapped.
POS & payments
Restaurant and bar POS installation, payment terminals, PCI-DSS compliance. PMS integration for centralised invoicing.
Hotel IT on Reunion Island — local specifics
556,534 tourists in 2024 — a record for Reunion Island. 1,549,000 hotel nights. Hoteliers on the island know these figures by heart — but they also know what they mean in IT terms: a load spike from November to January, 200 simultaneous Wi-Fi connections on New Year's Eve, and an infrastructure that must hold without failing.
Reunion's seasonality is pronounced. Peak in the austral summer and during French school holidays, quiet in May–June. The Wi-Fi network we size for peak season must also remain cost-effective the rest of the year. That balance has to be designed from the outset.
Island connectivity and cyclone-related continuity constraints should be included in the risk analysis. ECLAUD IT is based in Saint-Paul; the service area, local-backup design and any offline PMS mode are confirmed for each contract.
How much does managed IT cost for a hotel?
| Type of establishment | Workstations | Monthly range |
|---|---|---|
| Small hotel / B&B | 5–10 workstations | By quote after inventory |
| Mid-size hotel | 10–30 workstations | By quote after inventory |
| Resort / multi-site group | 30+ workstations | By quote after inventory |
Support hours, Wi-Fi, PMS backup, endpoint protection, monitoring, cyclone on-call arrangements and on-site work are included only when listed in the written contract.
FAQ — IT Services for Hotels & Tourism
Why choose a hospitality-specialist IT provider instead of a generalist?
A hotel operates 24/7, 365 days a year. The PMS, guest Wi-Fi, Channel Manager and POS systems must work without interruption. A specialist knows the hotel ecosystem (Amenitiz, Misterbooking, SiteMinder), seasonal constraints and legal obligations (Wi-Fi, GDPR, PCI-DSS). A generalist will not know how to configure a compliant captive portal or synchronise your PMS with Booking.com.
How do I keep guest Wi-Fi legally compliant?
Legal duties and retention periods must be checked against current official sources. Captive portal, network separation, logging, consent and the selected equipment must be scoped and confirmed before deployment.
What happens if the PMS goes down during peak season?
A PMS outage can affect check-in, synchronisation and invoicing. Backup architecture, offline procedures and recovery targets must be designed for the establishment, then documented in the disaster-recovery scope and SLA.
Can ECLAUD IT manage multiple sites (hotel + restaurant + spa)?
A multi-site scope can cover inter-site VPN, Wi-Fi, PMS and centralised administration. Sites, dependencies, responsibilities and support arrangements are confirmed in the contract.
How much does managed IT services cost for a hotel?
The cost depends on rooms, sites, workstations, PMS integrations, Wi-Fi, CCTV, backup and seasonal support hours. Included services and service levels are confirmed by quote.
Are there specific IT constraints for hospitality on Reunion Island?
Yes. Dependence on submarine cables (SAFE, LION) makes local backups essential alongside the cloud. Cyclones can cut connectivity — we plan an offline degraded mode for the PMS. Tourism seasonality (peak November–January, 556,534 tourists in 2024) requires infrastructure capable of absorbing Wi-Fi load spikes.
Your property deserves
IT that never sleeps
Initial scoping of infrastructure, Wi-Fi, PMS and seasonal support, with responsibilities and quote confirmed in writing.