Your Outsourced IT Department.
IT Experience Since 2010.
Two interlocking squares. One single goal.
ECLAUD IT, founded in 2021, is built on a simple idea: a 20-person SMB has the same IT needs as a 500-person company. This approach draws on IT experience since 2010 — in managed services, cybersecurity and support.
Enrico Claude
Founder & Technical Director
IT experience dating back to 2010 covers technical support, migrations, backup, security and project management.
We don't stand beside your company — we integrate into it.
In 2021, I founded ECLAUD IT to formalise an outsourced IT activity. Contacts, channels, hours and responsibilities are stated in each contract.
The logo reflects how we actually work: we don't stand beside your company, we integrate into it. Not a provider you call when something breaks — a contact who already knows your systems.
Your constraints become ours.
Who makes up the ECLAUD IT team?
The support organisation, contacts, hours and responsibilities are stated in the relevant proposal and contract.
Technical Management
IT strategy, architecture, client relations. Your single point of contact.
Technical Team
Infrastructure, networking, security, deployments. Hands-on, every day.
Helpdesk & Support
User assistance, ticket resolution, L1/L2 support. Fast response, no call centre.
What values guide our managed services?
Partnership
We are not a vendor. We are part of your team. Every decision is made together, in your best interest.
Trust
Full transparency on our actions, recommendations and pricing. No unnecessary jargon, no hidden fees.
Rigour
Monitoring, documentation and processes are defined for the agreed scope. Enterprise-grade IT practices, scaled for SMBs.
Proactivity
We organise monitoring and preventive maintenance around the risks and priorities agreed with each client.
IT experience since 2010
First IT assignments as a freelancer
ECLAUD IT incorporated
Where does ECLAUD IT operate?
The registered office is in Saint-Paul. Other coverage areas, on-site arrangements and targets are contractual.
Registered office
20 place du Général de Gaulle
97460 Saint-Paul
Service area
Paris and inner suburbs
On-site by appointment
Which technology tools and partners do we use?
Not logos on a slide. Tools we deploy and know inside out — including when they fail.
Common questions from SMEs
What is an outsourced IT department?
An outsourced IT department takes full responsibility for managing your technology (infrastructure, security, support, strategy), acting as an embedded CIO-equivalent within your company — without the cost of a full-time hire.
Why should an SMB outsource its IT?
An SMB does not always have the resources to hire a full-time IT manager. Outsourcing provides access to comprehensive expertise (monitoring, cybersecurity, preventive maintenance) at a controlled and predictable cost.
How does managed services work with ECLAUD IT?
We start by scoping the estate, risks and responsibilities. The contract then specifies the monitoring, backup, maintenance, documentation and service levels selected.
Which SMBs can benefit from an outsourced IT department?
Any SMB with 5 to 200 workstations: medical practices, architecture firms, service companies, retail. We operate in Île-de-France and on Réunion Island.
What sets ECLAUD IT apart from a traditional IT provider?
We prioritise documentation, preventive maintenance and an identified point of contact. Responsibilities and service targets remain defined in the contract.
Scope your IT needs.
An initial discussion is used to understand the estate, risks and responsibilities before any audit scope is proposed.