Your IT services partner
in Reunion Island
ECLAUD IT was founded in 2021 and is based in Saint-Paul. Its founder brings IT experience dating back to 2010 to SMEs across Reunion Island, covering managed IT, cybersecurity, cloud, backup and support.
Outsourced IT for SMEs in Reunion Island, with a registered office in Saint-Paul. The scope may include support, maintenance, cybersecurity, backup, cloud and IT management; tools and service levels are defined after assessment.
Our IT services in Reunion Island
A complete outsourced IT department for SMEs in Reunion Island. Six areas of expertise, one point of contact.
Full managed IT
Management of servers, workstations, Wi-Fi and software. Monitoring and alerting are defined by the contractual scope.
Cybersecurity
FortiGate firewall, managed antivirus, EDR/XDR, phishing awareness. Protection tailored to threats targeting overseas businesses.
Backup & Disaster Recovery
Local and off-site backup strategy, with frequency, retention and recovery tests documented to match continuity needs.
Cloud & Microsoft 365
Microsoft 365 migration and administration, SharePoint, Teams, OneDrive. Secure access for your teams, even when working remotely from the Hauts.
Technical support
On-site or remote assistance. Priorities, hours and response targets are written into the contract.
Audit & consulting
Security audit, IT mapping, modernisation roadmap. We guide your IT strategy with a long-term perspective.
Why choose a local IT provider in Reunion Island?
Managed IT in Reunion Island must account for latency to mainland services, cyclone continuity, travel across the island and local taxation. These parameters belong in the assessment and contract.
Local presence
The registered office is in Saint-Paul. Coverage, travel arrangements and applicable response targets are agreed before signature.
Island context
Latency to mainland services, cyclone continuity and local taxation are parameters considered during the audit.
Bilingual FR/EN
Enrico Claude is fully bilingual in French and English. An asset for internationally oriented businesses and English-speaking teams based in Reunion Island.
Business constraints
The scope accounts for each organisation's software, sensitive data and regulatory obligations.
Coverage zones in Reunion Island
The registered office is in Saint-Paul. Remote and on-site work is organised according to location, criticality and the service level stated in the contract.
Saint-Denis, Sainte-Marie, Sainte-Suzanne
Saint-Paul, Saint-Gilles, Le Port, La Possession
Saint-Pierre, Le Tampon, Saint-Louis, Saint-Joseph
Saint-André, Saint-Benoît, Sainte-Rose
Registered office: 20 place du Général de Gaulle, 97460 Saint-Paul, Reunion Island. We also operate in the Paris / Île-de-France region for multi-site organisations.
Sectors we support in Reunion Island
Every sector has its own IT constraints. We tailor our services to the specific software, regulatory obligations and workflows of each profession.
Managed IT pricing in Reunion Island
The quote is based on the actual estate, locations, coverage hours, security requirements and recovery objectives. It states inclusions, exclusions and options.
Estate and sites
Workstations, servers, network, cloud, business software and travel.
Service level
Hours, priorities, targets, any on-call cover and shared responsibilities.
Security and recovery
Backup, retention, tests, EDR, firewall and validated RPO/RTO objectives.
The contractual quote is the only applicable source for pricing, scope and service commitments.
Frequently asked questions — Reunion Island
Where is ECLAUD IT based in Reunion Island?
Our registered office is at 20 place du Général de Gaulle, 97460 Saint-Paul. The supported service area and any on-site conditions are confirmed in the proposal and contract.
What is the on-site response time in Reunion Island?
There is no single response target for every contract. It depends on the location, criticality and coverage selected, and is written into the SLA before signature.
How do you handle latency caused by the submarine cables?
Connection quality depends on the site, carrier and services used. We measure usage and dependencies before recommending an architecture, cache, CDN or cloud configuration.
Which sectors do you support in Reunion Island?
Our service design covers needs found in healthcare, pharmacy, architecture, tourism, non-profit and training organisations. The actual scope is validated against each organisation's software, data and obligations.
How does the first contact work?
The first conversation scopes the estate, sites, priorities and constraints. If an audit is required, its duration, scope and deliverables are confirmed in writing beforehand.
Do you offer plans suited to small businesses in Reunion?
Yes. Pricing depends on workstations, sites, existing tools, coverage hours, security needs and recovery objectives. A public starting price is not presented as universal before that inventory.
Start by scoping your infrastructure.
An initial discussion identifies the estate, risks, responsibilities and the appropriate format for any audit.